Orders:
1. How can I track my order?
Once your order is confirmed, you’ll receive a tracking link or SMS update with delivery details.
2. Can I change or cancel my order?
Yes, you can change or cancel your order within 12 hours of purchase by contacting customer support.
3. What if I receive a damaged item?
If your order arrives damaged, report it within 24 hours and we’ll arrange a replacement or refund immediately.
Shipping & Returns:
1. How long does delivery take?
Delivery typically takes 1–3 business days within the city and 3–7 days for up-country locations.
2. Do you offer free delivery?
Yes, we offer free delivery on orders above a specified amount, depending on your location.
3. What is your return policy?
Items can be returned within 7 days if they are unused, in original packaging, and have a valid receipt.
Payment:
1. What payment methods do you accept?
We accept Mobile Money, Visa, Mastercard, and cash on delivery for selected locations.
2. Is it safe to pay online?
Yes, all payments are processed through secure, encrypted systems to protect your information.
3. Can I pay in instalments?
We offer flexible instalment plans on select products. Contact our team to learn more.